More than just a bell alarm system
We offer our clients and their families the benefits of a monitored and always on service with a complete and technologically advanced security system.
We are proud to have now over 12,000 happy customers that benefit from Direct Response monitored protection of their home, family and possessions.
One of our objectives is to be transparent in the ways we market and communicate with our customers. The process below outlines how we operate to gain new customers validating their need for an alarm system.
Getting in Touch
DRS Alarms do not advertise locally or nationally. We operate a Tele-Marketing team of trained security advisors who speak to potential customers, with the aim of identifying whether they would benefit from a monitored alarm system and qualify for our limited availability regional installation incentives.
Using approved contact details provided and checked against the Telephone Preference Service (TPS) we speak to on average 40,000 potential customers per month.
Booking an Appointment
Once it has been identified with you that a monitored alarm system may be of benefit an appointment is set up with the Tele-Marketing team at a date and time to suit.
Deciding whether to invest in a monitored security system is a big decision and we realise it may not be one you want to make alone. If you would like us to send some information about DRS Alarms Security Monitored Systems to friends or family members who might help you make this decision, we ask for their details so we can send them an information pack and we would welcome you to invite them along to the appointment. Alternatively after the appointment is made you can ask for information to be sent via our Friends and Family invite page .
We will let you know who your security advisor will be and direct you to our website so you can find out more about them and find their contact details should you need them.
Meeting our Security Advisors
In our appointments our advisors will go through the following steps in demonstrating the benefits of our monitored alarm systems.
The following will also be covered.
- Installation Cost
- Regional Installation Incentives
- Ongoing Monthly Maintenance Costs
- Other DRS Alarms services which may be of interest e.g. Homesafe
Read more about our system costs
Our Security Consultants have a wealth of experience in the industry. To ensure you receive the professional, informative sales experience we expect, each Security Consultant undergoes regular training where they agree to adhere to our Code of Conduct. This code has been developed to ensure our advisors talk to you about the benefits of our monitored alarm system and protects you from irresponsible sales techniques.
Read more about our Code of Conduct
Becoming a Customer
When you agree to become a DRS Alarms customer you will be required to sign a monitoring contract for a number of years which will be confirmed with your security advisor.
We will leave you with a Customer Pack and ask if you would like us to send information on to anyone else. This can be done by phone on 0845 3311133 or via the friends and family page on the website.
Dealing with TPS related complaints
On average we receive very few TPS related complaints a month out the 40,000 calls we make, which we are proud to say makes the data we use 99.99% accurate.
As you would expect when dealing with a volume of data of this size there are occasional errors from our data sources. Each complaint is responded to sympathetically by our complaints team however there are a number of reasons why this may happen. In genuine cases we apologise and address the problem with our data sources.
It has also become apparent that some alarm companies use the trust built around the DRS Alarms brand to sell their own alarms by offering a ‘DRS Alarms System’. Unfortunately we are not responsible for these companies and would encourage anyone with experience of this tactic to let us know as much information as possible to allow us to find the source of the call.